Have questions? We've answered many of the most frequently asked questions about the Pioneer Points+ Loyalty Program. If your specific question is not answered below, please e-mail firstname.lastname@example.org or call (844) 329-0040 during the hours of 9 a.m. - 5 p.m. EST (or EDT during applicable time periods), Monday through Friday, excluding holidays.
Q: How does the Pioneer Points+ Loyalty Program work?
A: As a benefit for selling Pioneer products, we are pleased to provide sales personnel employed by participating authorized Pioneer Car Electronics Dealers in the United States with a variety of merchandise and service awards.
Q: How do I enroll in the Pioneer Points+ Loyalty Program?
A: Sales personnel who sell Pioneer products may enroll in the Pioneer Points+ Loyalty Program by visiting www.pioneerpointsplus.com and registering as a New Member. After registering, a confirmation page will appear displaying your username and password.
Q: Who is eligible to enroll?
A: Sales personnel employed by participating Authorized Pioneer Car Electronics Dealers in the fifty states of the United States. Authorized Pioneer Car Electronics Dealer participation is at the sole discretion of ownership/management of each Dealer.
Q: Does my Pioneer Points+ Loyalty Program membership expire?
A: During the term of the program, your membership will not expire if you continue to sell and register a minimum of 100 Pioneer Points+ Loyalty Program points every 90 days.
Q: I have a question about the Pioneer Points+ Loyalty Program.
A: Passpoints will provide customer service for the Program via the Program website, by U.S. Mail, and via telephone at (844) 329-0040 for Program members during the hours of 9 a.m. - 5 p.m. EST (or EDT during applicable time periods), Monday through Friday, excluding holidays.
Q: What if I forget my password?
A: Visit www.pioneerpointsplus.com and click the online password help form. Your Pioneer Points+ Loyalty Program password will be e-mailed to the e-mail address provided when you registered for the Program.
Q: What will you use my e-mail address for?
A: Your e-mail address will be used to communicate updates and changes to the Program, notify you of special points earning opportunities offered through the Program and to provide Program membership status updates.
Q: How do I update my account profile?
A: To update your Pioneer Points+ Loyalty Program profile, log on to your account at www.pioneerpointsplus.com and click on My Profile.
Q: What if my email address changes?
A: You may notify us of any changes in your personal information by e-mailing email@example.com or calling (844) 329-0040 during the hours of 9 a.m. - 5 p.m. EST (or EDT during applicable time periods), Monday through Friday, excluding holidays.
Q: What is a tier?
A: Tiers determine your earn rate in the Program and are calculated on an annual basis based on points values assigned to Pioneer Car Electronics products currently available for sale. Silver, Gold and Platinum tier members earn bonus points in addition to the standard Program points values. For example, Silver members earn an additional 0.25 Program point bonus for every point. Bonus point tiers are listed below:
The points displayed when you register a sale on the Program website will automatically reflect your current tier.
Q: Once I reach a level in the tier program, will I always earn bonuses for that level?
A: 2013/2014 Tiers are calculated from the date of member registration in the Program through December 31, 2014. On January 1, 2015, all Program member tiers levels will reset to zero. Tiers in subsequent program years (2015 and beyond) will be calculated on an annual basis, January 1 through December 31. You will have 30 days from the retail sale invoice date of eligible Pioneer Car Electronics products to submit your sale and register your points.
Q: Why have I been flagged for an audit?
A: Pioneer reserves the right to audit sales registered for points in the Program. Pioneer or Passpoints may ask you to re-submit copies of invoices or other proof of sale to verify sales that you have registered. Keep copies of your invoices for at least six months after the date of Program point registration. Information regarding how to submit your invoices and/or other proof of sale will be communicated at the time of audit notification.
Q: Can I use my mobile device to submit claims?
A: The Program website may be accessed on smartphones, tablets and other mobile devices (internet connectivity required) but is not a mobile formatted website.
Q: Is it possible to place a rush order and get expedited delivery?
A: Yes, please contact (844) 329-0040 during the hours of 9 a.m.- 5 p.m. EST (or EDT during applicable time periods), Monday through Friday, excluding holidays, for more information regarding availability and cost.